Please read this section carefully. It sets out your agreement with us and contains important terms designed to protect your interests, and to aid you in understanding how your agreement with us works.
1. Terms
The "us" or "we" refers to MultiTravel or Bike Bus.
The "you" or "your" refers to those named on the Reservation Form.
2. Your Agreement with Us
Your agreement with us begins when you confirm your reservation and/or when you sign the declaration form presented to you at the time of hiring.
Your agrement with us ends when you have returned all the equipment hired and settled all debts to MultiTravel and Bike Bus.
3. Our Responsibility
a) We promise to supply you with equipment in accordance with the reservation form and of a quality and condition suited to the purpose intended and as advertised on all our promotional media.
b) If we are hiring equipment out to you then subject to these terms and conditions, the reservation and declaration forms, we accept responsibility should you or any member of your party suffer personal injury, illness, loss or damage, or death as a direct result of any failure to perform, or improper performance of any part of this equipment and of our contract with you, and by any of our suppliers of services (providing they were at the time carrying out work authorised by us), except in the following situations:
We are not liable where any failure to perform or improper performance
was due to:
I. Force majeure,
II. The acts/omissions of the person affected,
III. The acts/omissions of a third party not connected with our agreement,
IV. Events which we could not have foreseen or avoided even with all due care and attention.
It is a condition of your acceptance of our claim of responsibility, that you notify us of any claim that you or any member of your party has with us, in accordance with the Complaints Procedure (Clause 7) and that you provide us and our insurers with any assistance we may reasonably require.
4. Your Responsibility
a) The Declaration Form (signed by you on delivery), your Reservation Form and these Conditions contain all the details of your agreement with us. It is your responsibility to check these and advise us of any inaccuracy before accepting them by signing the Declaration Form.
b) Upon release of equipment to you for hire, we will verify together its condition and you will be required to sign the Declaration Form thus accepting responsibility for the items hired in the condition given.
The Hire Declaration reads:
"I am happy that the equipment supplied is in good condition and of a suitable size and quality. I agree that for the hiring period I am responsible for the return in reasonable condition of all goods hired. I sign in accordance with this for myself and on behalf of my group. I am at least eighteen years of age."
If you elope with the bikes and/or damage them beyond reasonable wear and tear, penalty fees corresponding to the whole or part value of the equipment hired will become due. (Clause 5c)
c) You accept responsibility for any damage, injury or loss caused by you or any member of your party, to anything or anyone connected or not with our agreement.
d) Outdoor activities can be hazardous if you behave foolishly, so don't take risks. In the interest of safety, you undertake to follow our advice and that of our suppliers, to comply with any local codes of conduct, to adhere to the country code and to act sensibly and prudently at all times.
f) We expect you to have consideration for others.
If in our opinion, or in the opinion of any other person in authority, you or any member of your party behaves in such as way as to cause or to be likely to cause danger, annoyance or distress to any third party, or damage to property, then we are entitled, without prior notice, to terminate our contract with you.
If this is the case:
I. You will be required to return all equipment hired immediately.
II. You must settle any outstanding debts concerned with your agreement with MultiTravel.
III. You must settle any debts concerning damage, injury or loss caused by you or any member of your party, to anything or anyone connected or not with our agreement.
IV. We will have no further responsibility toward you.
V. No refunds shall be made.
VI. Expenses or costs incurred as a result of termination are all payable by you.
g) It is your responsibility to properly insure yourself and all members of your party for the activities which you will undertake to do during your time with MultiTravel. We do not offer alternative personal insurances.
5. Deposits
a) Confirmation Deposit
If the reservation form is exactly what you want, then to confirm, you must send 30% of the total cost as a deposit. This must arrive before the start of your reservation. You can pay by either :
I. PayPal - We will send you an email that will redirect you to a secure payment site. The amount displayed will be 30% of the total amount due for your reservation. You will have the choice to pay with your own PayPal account or by credit card. You do not have to have a PayPal account to pay by this method, nor will you have to create one.
II. Direct bank transfer - There may be extra fees payable depending on which establishment you bank with.
III. Cheque - Pounds Sterling or Euros (non-eu euro cheques are not accepted)
b) The Equipment Deposit :
From the moment you sign the Declaration Form, you are responsible for all equipment hired. As security for our insurance, we require either :
I. A copy of your passport and your credit card details. No transactions will be made on the credit card without your notification.
II. A copy of your passport and a deposit of 300 euros cash.
Once you have returned all equipment hired in reasonable condition, credit card details shall be destroyed or the deposit shall be returned to you in full.
Should you return any/all of the equipment hired in unreasonable condition, penalty fees will become due. What constitutes 'unreasonable' is left to the discretion of MultiTravel, Bike Bus and/or its representatives. MultiTravel's decision is final.
c) Penalty Fees :
When all your hired equipment has been returned to MultiTravel, its condition will be assessed be a MultiTravel representative. This will reveal either no damage and/or reasonable wear and tear, or unreasonable damage catagorised as structural and/or surface damage.
I.Structural damage means an item has been rendered unusable and will have to be replaced. The penalty fee is the full replacement cost of the item.
II.Surface damage means that the item has sustained light damage which will reduce the resale value of the item.
There are no penalty fees for no damage and/or reasonable wear and tear.
Penalty fees will be payable at the time of returning the equipment hired for unreasonable damage.
6. Alterations/Cancellations
a) Alterations made by you to your itinerary more than 2 weeks prior to the start date carry no charge, providing the number of alterations is considered by us, to be reasonable. Otherwise each subsequent alteration will carry a charge of 30 Euros.
b) Each alteration made by you less than 2 weeks before the start date carry a charge of 30 Euros. The balance of payment will be due at the start of your holiday.
c) For cancellations made by you greater than two weeks before the start date, you shall be fully refunded.
d) For cancellations made by you less than 2 weeks before the start of your holiday, 10% of the total reservation cost shall be taken from the credit card confirming the reservation, unless :
e) For cancellations made by you during your holiday, the total reservation cost shall is payable, unless :
I. You agree to postpone your reservation for a date later in the season.
II. Your new circumstances were completely beyond your control.
III. We manage to resell your reservation.
e) If due to circumstances beyond OUR control, we have to alter or cancel your itinerary at any stage, you will be contacted and given choice of a change of itinerary, or cancellation with full refund of monies paid to date. No further discussion will be entered into.
7. Complaints Procedure
Should you have reason to complain during your holiday with us, you must report it at the time to a MultiTravel representative to enable it to be put right. If you remain dissatisfied, you should put in writing and send it to MultiTravel within 28 days of your return, otherwise, we regret we cannot accept liability. Your agreement with us is made in Sarlat and governed by French law and jurisdiction.
8. Special Offers
a) From time to time MultiTravel will make special promotion offers. To receive these benefits, you must quote the promotion reference code on first contact with us.
b) To receive promotion benefits, purchases of MultiTravel products and/or services may be necessary.
9. Other
These Terms and Conditions may be altered at any time. All agreements signed previous to the amendments however, shall be honoured in full.
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