About us Bike Bus Reservations Gallery Resources Reservations | Reservation Process | Terms and Conditions Contact us today for your own personalised adventure .. After having gleaned enough information from this website and are satisfied that we might be able to provide the services that you need for your holiday or tour, contact us to tell us what you need and we will find the right solution for you. Email is often the easiest way to contact us since we can refer back to previous emails to be sure that nothing is forgotten. Ask all the questions that you want because we want to make sure that you will be completely satisfied with our services and that they allow you to have the holiday that you want. Send us an email : info@multitravel.co.uk You shall receive an email reply under 5 days. Call and speak to Joel on : 00 33 (0)6 08 94 42 01 This is a mobile phone so use wisely. Write to us at : Bike Bus, Camping Maisonneuve, 24250 Castelnaud La Chapelle, Dordogne, France Or for professional enquiries : MultiTravel, Navenby, LN5 0DZ Lincolnshire, England Services for Independant Travellers The services that we provide are best suited to those of you who wish to organise your own Bicycle Tour. You will have an idea of what you want to do, be it a one base holiday or a multi-base tour, and then we'll work around your plans, delivering the bikes to where you need them and collecting them again from where you end up. Being a small company, we are very flexible and will go out of our way to accommodate most itineraries that you may have come up with. For your logistics, we have services that may complement your plans, such as route planning, accommodation suggestions, baggage transfers and storage, breakdown assistance, and taxi services. Do take a look at our resources page for an idea of other activities available, accommodation and places to eat, all carefully selected by yours truly. The Reservation Quote Several emails later, we hope you will have decided to reserve with us. There will be a reservation quote (format Exel) attached to your emails containing all the details of our services that you requested, and so all that remains is for you to confirm the reservation. As stated in the 'Payment' section at the bottom of the reservation quote, to confirm the reservation you need to send a deposit of 30% of the total cost. You can pay this by cheque in Pounds Sterling, via PayPal, or by direct bank transfer. The balance of payments will become due on delivery of your bikes. Once the deposit is received, we will schedule deliveries, bikes and accessories for your reservation dates. However should you wish to make minor changes please do get in touch, and we'll endeavour to fit these into our schedules. When we meet ... Once you have arrived at your accommodation or at the place where you wish to start you tour in the Dordogne, we deliver the bikes and accessories to you at the time stated on your reservation form. A little patience might be required for the delivery, as this may be the first time we deliver to this address. Once we meet, we will spend some time preparing the bikes, expaining how they work and letting you try them out. This is the moment for you to ask any bike specific questions, to fit your pedals or saddles if you have brought them, how to fix a puncture, how to fix the panniers on, how the gears work, why the french like to have their brake levers the other way around, and to wonder if we could explain how to fix a puncture again ! There will be paperwork to be completed. We must go through the reservation form together to be sure that we are all working to the same plan, we could spend some time also preparing your route if you wish to see if I have some good suggestions for you, and then one responsible member of your group must read and sign the Declaration Form and provide a caution for the safe return of all the equipment hired. Finally, payment of the reservation balance is due at this time too. This can be paid by cheque in Pounds Sterling (exchange rate used will be the one at the time the reservation was taken) or by cash in Euros. Good Luck for planning your holiday and I hope to see you in the Dordogne sometime soon. Joel